7200 Transit RdWilliamsville, NY 14221 (716) 634-1500


Mercy Hospital of Buffalo

Hospital Facts

Serving Buffalo and Western New York communities

Mercy Hospital of Buffalo is a tertiary care center that offers the highest level of stroke and heart care. Accredited by the Joint Commission to treat the most complex stroke cases, we also deliver a full range of cardiac care.

Billing & Insurance

At Catholic Health, we are committed to providing you with the best available healthcare, along with convenient and reliable billing services. If you have questions or concerns regarding payments or billing, please call our Patient Financial Services Team at (716) 601-3600. We'll be happy to address all of your billing concerns. Our office hours for phone inquiry are from 7:00am – 4:00pm EST, Monday thru Friday.

Please note that no one will be denied access to services at a Catholic Health facility due to an inability to pay and that there is a discounted/sliding fee schedule available (see Financial Assistance below).

We are confident our Patient Financial Services Team can resolve any questions you may have. Thank you for choosing Catholic Health for your healthcare needs. We look forward to serving you.

Pay Your Bill Online

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Pay Your Bill by Mail or Phone

Learn how to pay your bill by mail or phone.

Financial Assistance

For free, confidential assistance in applying for financial aid, or to find out more about the cost of services, please call a Financial Counselor at (716) 601-3600. Policy information also available in other languages.

How to Apply for Insurance

As part of our many services, we offer assistance in applying for affordable health insurance. Our Certified Application Counselors are available to meet with you and assess your eligibility for health coverage through federal or state programs. There are several options available that can make your medical care more affordable.

Participating Health Plans

Catholic Health accepts a variety of insurance and contracted managed care plans. Here you will find participating health plan information and the doctors who provide care at Catholic Health. When you receive care at Catholic Health, you will be billed separately for hospital and physician services.

Request Medical Records

Learn how to obtain medical records and certificates of birth.

Price Information

We support price transparency. Our team will be happy to provide you an estimate for services.

Whether you're ill or living with a physical challenge, it can be difficult to leave your house to get the care you need. That's where we come in – Catholic Health's home care services make life a little easier by bringing our trademark compassionate care to you.

Receiving home care means that a nurse or aid will come to your home to provide healthcare, personal assistance, or other needed services. You may benefit from home care if:

  • You have been discharged from a hospital or other facility, but require additional assistance at home
  • You have a medical condition or physical challenge
  • You need assistance with personal care, household chores, or other daily living activities

Skilled Nursing

Skilled nursing is the highest level of care a patient can receive outside of a hospital. Registered nurses, licensed practical nurses, and other healthcare professionals provide 24/7 care for seniors who are recovering from an illness, injury, or living with a chronic condition.

Home Rehab Therapy

Specialized rehab services offered in the comfort of the patient's home include physical therapy, wound therapy, speech therapy, and services of licensed social workers and registered dietitians.

Assistance with Daily Living Activities

The nursing aides in our home care programs provide assistance with daily living activities , or those essential skills that satisfy our most basic needs. From housekeeping tasks to personal grooming habits and daily companionship, we're there to support you when you need it most in your life.

LIFE (A PACE Program)

LIFE is an adult care program for participants that still live at home, but may also be in need of more supervised care. Our services promote a healthy, engaging lifestyle for adults – the right kind of care, made available at just the right time.


Our home care services include specialized post-op care from cardiac surgery, as well as disease management for conditions like congestive heart failure, COPD, pneumonia, and other cardiopulmonary diseases.

Infusion Therapy

Catholic Health's own infusion pharmacy provides compassionate care for patients receiving IV therapy services.

Nurse-Family Partnership

Nurse-Family Partnership creates a unique support system for first-time mothers, with the belief that our services create a better future for both mom and baby. Our program fosters trust between participating mothers and our trained nurses, who provide assistance throughout pregnancy, and up until the child's second birthday.

Mother & Baby Home Care

Our home care nurses are passionate about providing comprehensive home care to both mom and baby , especially in cases of high-risk postpartum or if your baby requires extra care.

Palliative Care

Palliative care provides medical care and relief from the pain and stress of a chronic or terminal illness while receiving qualified skilled services. Palliative care at home can reduce hospital visits by bringing your nurses and doctors to you when you are ill but it's not an emergency.

Learn more about Catholic Health's palliative care services, call (716) 685-4870 to speak to our palliative care clinical manager.

Spiritual Care

Spiritual care is offered by our team of professional chaplains and pastoral associates - part of your care team. These caregivers provide spiritual, emotional, and psychological support to patients and families of all denominations.

Medical Alert System

Catholic Health home response is your direct link to emergency help – whether at home or on the go. With just the push of a button, you'll instantly be connected to one of our highly-trained emergency response specialists.

ECMC Hospital

What is coronavirus?

Coronaviruses are a family of viruses that can cause respiratory illness in humans. They get their name, “corona,” from the many crown-like spikes on the surface of the virus. Severe acute respiratory syndrome (SARS), Middle East respiratory syndrome (MERS) and the common cold are examples of coronaviruses that cause illness in humans.
An outbreak of a new strain of coronavirus, called COVID-19 (formerly 2019-nCoV), was recently reported in Wuhan, China. Travelers from that area of the world have since carried the virus to other countries including the United States.

What are the symptoms of the COVID-19 infection?

Patients with confirmed infection from the COVID-19 virus reported these symptoms:

  • Fever
  • Cough
  • Difficulty breathing

In 80% of patients, COVID-19 causes only mild cold symptoms. The elderly, and those with pre-existing medical conditions appear to be more vulnerable to the virus.

What should I do if I believe I may have been infected?

If you suspect you may have COVID-19, call or message your healthcare provider and tell them about your symptoms and recent travel. They will instruct you how to proceed with any care you need.

The Best Ways to Protect Yourself from COVID-19

  • Follow Travel Guidelines. Follow recommendations from the U.S. Centers for Disease Control and Prevention.
  • Wash Your Hands. Stop the spread of disease-causing germs. Wash your hands often or use hand sanitizer.
  • Avoid Touching Your Face. Keep your hands away from your eyes and nose to prevent the spread of viruses from your hands.
  • Cover Your Mouth & Nose. When you cough or sneeze, cover your mouth and nose with a tissue or your sleeve, rather than your hands.
  • Avoid Contact With the Sick. And wash your hands frequently to get rid of germs you may have picked up from other people.
  • Clean and Disinfect. Use a virus-killing disinfectant to clean frequently used surfaces such as doorknobs.
  • Stay Home When Sick. Rest is critical when you're under the weather. Avoid going out in public when you're sick, except to get medical care.
  • Maintain Healthy Habits. Keep your immune system strong. Get enough sleep, eat healthy foods, drink plenty of liquids and stay active.

The difference between healthcare and true care.

At ECMC, we're more than just a hospital. We're a community that's made the patient experience our first priority, bringing compassionate, capable care to the eight counties of Western New York, as well as Southern Ontario.

At every level of our organization, our team demonstrates dedication to caring for patients with the best expertise, knowledge, and technology—a commitment that's been brought to life with our multiple centers of excellence, a growing main campus, and ever-increasing community involvement.

We deliver that care through a presence that spans Western New York, including:

  • Our advanced academic medical center on our main campus with 573 inpatient beds
  • Specialized centers of excellence
  • On- and off-campus primary care and family health centers ( Learn more » )
  • More than 30 outpatient specialty care services ( Learn more » )
  • Terrace View Long-Term Care Facility ( Learn more » )

In addition, ECMC is a verified Level 1 Adult Trauma Center by the American College of Surgeons, designated a Level 1 Adult Trauma Center by the NYS Department of Health, as well as a regional center for burn care, behavioral health services, transplantation, medical oncology and head & neck cancer care, and rehabilitation. Our work with the most critical cases in Western New York has given us the privilege of caring for patients when they need it most, in addition to giving us the experience to create patient success stories around non-emergency medical situations.

Finally, as a major teaching facility for the University of Buffalo, ECMC is consistently at the forefront of medical research and ingenuity. In addition, most of our physicians, dentists, and pharmacists are members of a private practice plan. The end result? ECMC has become a destination of choice, not just for patients seeking the very best care, but also for best-in-class physicians, surgeons, and support staff looking to grow their careers and innovate in their fields.

With this combination of cutting-edge technology, experienced doctors, and a wealth of research, we're proud to offer Western New York a healthier future—and prouder still to show our community the difference between healthcare and true care.

Learn more by exploring the ECMC story—from the guiding principles that set us apart, to our current leaders paving the way forward, to opportunities to make a difference by getting involved—and get to know why more Western New York residents choose ECMC for exceptional patient care and patient experiences.

Every year, our team of doctors, nurses, and other specialists save hundreds of patients critically injured through accidents, violence, or severe medical issues. Often arriving by helicopter, these critically injured patients are treated immediately by a specialized medical team. Recently verified as a Level 1 Trauma Care Center by the American College of Surgeons, ECMC has a powerful commitment to incredible care because the medical emergencies we face every day demand nothing less.

In addition, ECMC also offers The Roger W. Seibel, MD, Burn Treatment Center, the only unit of its kind in Western New York. With 24-hours-a-day burn care by a specially trained burn healthcare team, extensive rehabilitation programs, and comprehensive psychosocial support, The Roger W. Seibel, MD, Burn Treatment Center is an integral part of ECMC's trauma care services.

Whether Western New Yorkers are looking to bring their family member to the emergency room or dealing with a major accident, ECMC is proud to be our region's partner in critical situations.

Our specific trauma and emergency care offerings include:

Emergency Care

Our emergency department and its specialized team bring the best expertise to moments where care is the most critical. ( Learn more » )

Trauma Care

TICU (Trauma Intensive Care Unit)

The Roger W. Seibel, MD, Burn Treatment Center

Western New York Regional Trauma Advisory Committee (RTAC)



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